Items delivered that are faulty, incorrect or defective are processed like a return item. But you have to email us first to notify us what happened. Since this item is faulty we will shoulder all postage costs so long as it’s shipped in a Pre-paid Australia post satchel.
 
We will shoulder up to $20 for all return postage fees, an amount that is enough to cover both 3Kg and 5Kg Pre-paid Australia Post Satchel.